Several Ryanair refund offers “more exhausting than any flight” and I’m still on the ground
About 18 months ago, I booked the flight for my annual Mallorca getaway, totally ignoring the trials and tribulations that would prevent the trip from taking off.
I am not accusing anyone other than myself. However, a combination of multiple bookings, date changes, Covid restrictions and travel bans means I’m finally ready to board my Ryanair jet for Palma de Mallorca in August – my fingers crossed.
The refund offer has been more exhausting than any flight or vacation.
Every holiday season, I log into the various airline websites to get the best travel deals possible. It was no different in December 2019 as I secured my seat for the long awaited trip for March 2020.
The trail of refunds, vouchers, and checks in the mail would bewilder some of the world’s best forensic accountants – and I still haven’t visited my favorite resort or been fully rewarded.
READ MORE:These are your rights to reimbursement from major airlines
Like everyone else, my travel plans were turned upside down when Prime Minister Boris Johnson announced the first coronavirus lockdown on March 16, 2020 – just days before my flight departed.
Taking him at his word that the restrictions would last for a few weeks to “flatten the curve”, I booked my Ryanair flight for May without any problem.
However, within days it became apparent that this long-awaited break was doomed to fail and that’s when things got tough.
The airline offered a cash refund or voucher as Covid’s travel restrictions showed no signs of easing, so I requested a credit note instead of booking.
But lo and behold, the UK government suddenly lifted travel restrictions to the Balearic Islands in July 2020 as it established a travel corridor. Still waiting for the flight voucher, I took the advice of the travel industry and purchased a vacation package that included accommodation and flights from Jet2.
My hopes were quickly dashed when travel restrictions were reimposed and the break was canceled – and within weeks I received a full refund from Jet2.
I still had this Ryanair credit outstanding so still optimistic I used my voucher for a flight in September but within a few weeks it became apparent that I would not end up in Magaluf in 2020 as rates d infection was skyrocketing again.
Attempt number four came in January when I charged the value of the voucher against the cost of a flight from Birmingham to Mallorca for the month of March. I was forced to pay and around £ 20 extra for seat reservations and the last wheezing to make money – priority booking.
The cheers at the start of the year were quickly replaced by new Covid angst as the flight was canceled and I demanded a refund from Ryanair, believing my booking had cast a bad spell on any prospect of easing rules.
I got a quick refund – but only for the extra £ 20 or so for the cost of the previous upgrade. However, I also received two emails from Ryanair, the first stating that my voucher had been reinstated, while another said a check was on the way.
The dizzying confusion didn’t end when Ryanair announced that I would receive the check within 28 business days – I’m still waiting.
But determined not to be beaten, I tried to redeem the voucher code for an August 6th flight to Palma. But Ryanair’s welcome booking site spat out the reference number indicating – with what seemed like glee – that the code was no longer valid.
The only choice was to bet on sound clips saying the restrictions were lifted to travel to Mallorca, so I paid for another flight, getting a good deal but still waiting for my original refund from the previous year.
Green list status came and went – unlike my refund. I was promised the check by July 31st but I’ll believe it when I see it. But anyway, it seems, Magaluf here I am. Only 18 months late.
To be fair to Ryanair, the airline has processed tens of thousands of refunds and kept the planes in the air while competitors have grounded their services.
But the whole process is mired in confusion and conflicting messages that fail to inspire confidence in customers desperate to run away.
Top tips for getting a Ryanair refund
The airline’s reimbursement process has been streamlined in recent months, and websites like donotpay.com offer great advice.
During the pandemic, the airline relaxed its refund policy for flights purchased from the company and third-party agents such as LoveHolidays.
The BirminghamLive newsletter runs three times a day to make sure you don’t miss out on what’s happening in the area.
We include a selection of our most popular articles, covering life in and around the region and keeping you up to date on everything from the latest coronaviruses to everything you need to know about crime, education, traffic. and travel.
It comes free straight to your email inbox seven days a week, giving you all the news you need from across the region right at your fingertips.
How do I register?
First click on this link to our newsletter registration center.
Once you’re there, put your email address where it’s listed at the top, then check the Birmingham Daily News Updates box. Other newsletters are also available if you wish.
When you’ve made your choice, hit the Save Changes button at the bottom.
If you bought your ticket from a third party, it is still possible to request a refund directly on the Ryanair website. You will need to verify your purchase with a Customer Verification Form before the airline can refund you. If the third-party website has obtained a refund for the ticket in question, you will need to contact them to receive it.
Passengers seeking help have reported that it can be difficult to contact the airline. Here are tips from donotpay.com.
- Dial 0330 1007 838
- Ask to speak to a representative
- Explain your situation and confirm your identity
- Request reimbursement for your flight
Do you dream of when you can go on vacation again and where it could be? Want the latest travel and vacation news delivered straight to your inbox to help you plan ahead?
Sign up here to receive regular updates on the latest travel tips, as well as the best destinations and wonderful places to stay after Covid.
When you subscribe, we will use the information you provide to send you these newsletters. Sometimes they will include recommendations for other newsletters or related services that we offer. Our privacy notice explains in more detail how we use your data and your rights. You can unsubscribe anytime.
Contact the call center from Monday to Friday between 8 a.m. and 6 p.m. on weekdays and Saturday and Sunday between 9 a.m. and 5 p.m.
Airline rfunding request form
If you think you are entitled to a refund, Ryanair allows you to make your request via its online form. To request a refund using the form, you must:
- Visit the Ryanair refund requests page
- Fill out the form with the relevant information about your ticket and flight
- Enter your name and email address
- Submit the request.
For more stories of where you live, visit InYourZone.