Leeds-based Jet2 and Jet2holidays ranked among UK’s top companies for customer service
The Leeds-based company, which operates airline Jet2 com and vacation package provider Jet2holidays, both scored high in the July 2021 UK Customer Satisfaction Index (UKCSI).
The index, published by The Institute of Customer Service, places Jet2holidays in 9th place out of more than 250 major brands and organizations.
The tour operator obtained a customer satisfaction score of 83.5, making it the number one company in the “tourism” category.
It is the only tour operator to appear in the top 50 companies for customer service.
The average tourism business scored 78.8.
Jet2.com has also seen similar success after being ranked 44th out of over 250 brands and organizations.
With a customer satisfaction score of 81.1, considerably higher than the national transport average of 71.5, it makes the number one leisure airline the first “transport” company in the survey, as well as the only company. aerial to feature in the top 50.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “It has been an incredibly difficult time for the travel industry, but it hasn’t changed our approach to putting our customers first.
“Despite the challenges, we have ensured that our customer-centric strategy remains at the heart of everything we do, and we are proud that our efforts continue to be recognized, this time by UKCSI.
“Not only do we continue to lead the industry, but our exceptional customer service has also improved over the past year, which I am extremely proud of.
“Last week our Summer 21 flight and vacation program resumed and the start of operations from the new Bristol Airport base, and we have no doubt that even more positive times are ahead.
“We can’t wait to take more customers on well-deserved vacations and show why we’re at the forefront of customer service. “
The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, published by the Institute of Customer Service twice a year since 2008.
It is based on the experiences and relationships that over 10,000 clients have had with over 250 organizations in 13 different types of industries.